Pii: S0747-5632(98)00035-1
نویسنده
چکیده
As computer interfaces can display more life-like qualities such as speech output and personable characters or agents, it becomes important to understand and assess users' interaction behavior within a social interaction framework rather than only a narrower machine interaction one. We studied how the appearance of a life-like interface agent in ̄uenced people's interaction with it, using a social interaction framework of making and keeping promises to cooperate. Participants played a social dilemma game with a human confederate via realtime video conferencing or with one of three interface agents: a person-like interface agent, a doglike interface agent, or a cartoon dog interface agent. Technology improvements from a previous version of the human-like interface led to increased cooperation with it; participants made and kept promises to cooperate with the person-like interface agent as much as with the confederate. Dog owners also made and kept promises to dog-like interface agents. General evaluations of likability and appealingness of the interface agent did not lead people to cooperate with it. Our ®ndings demonstrate the importance of placing user interface studies within a social interaction framework as interfaces become more social. # 1999 Elsevier Science Ltd. All rights reserved.
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